The Independent Complaints and Grievance Scheme (ICGS)
The Independent Complaints and Grievance Scheme (ICGS) is for all current and former members of the parliamentary community. It’s the first of its kind in any Parliament in the world.
The ICGS can help you if you are affected by bullying, harassment or sexual misconduct in any way, including:
- experiencing it
- witnessing it
- being accused of it
In this section
This section explains what happens if you are thinking about making a complaint to the ICGS, how to make a complaint if you think you have experienced bullying, harassment, or sexual misconduct, and what happens at each stage when you make a complaint.
A respondent is someone who has had a complaint made about them. These pages explain how the complaints process works and what you can expect at each step.
This guide summarises what to do if you are supporting someone involved in an Independent Complaints and Grievance Scheme (ICGS) investigation. It explains your role as a trusted supporter, your responsibilities, and where you can get help.
This guide explains what happens if you are asked to be a witness in an Independent Complaints and Grievance Scheme (ICGS) investigation. It tells you what to expect, what you may be asked to do, and how your information will be used.
If you feel you have experienced, witnessed or are aware of bullying, harassment or sexual misconduct, you can speak to a range of people and services for support.
The Independent Complaints and Grievance Scheme (ICGS) publishes statistics about how the scheme is being used, the number of calls to the ICGS helpline, and the number of investigations.
The ICGS operates under the ICGS Policy Framework and ICGS Procedures. These documents, alongside the Behaviour Code, all work together to provide a framework to create a respectful working environment and to respond to any complaints of unacceptable behaviour promptly, fairly and effectively.
This section provides guidance on some key steps in the ICGS processes for anyone who needs extra information.
We understand that making an Independent Complaints and Grievance Scheme (ICGS) complaint and going through an investigation can be challenging. We have established service standards as part of our commitment to guiding you through this process with care and professionalism.
The ICGS is a scheme made up of different teams and bodies across Parliament who work together to make sure complaints are handled fairly and consistently.
This privacy notice provides you with information about how we collect and use personal data for the purposes of the Independent Complaints and Grievance Scheme (ICGS).